Special Orders and Custom Orders
All special orders and / or custom made orders have a zero refund and return policy. Unless discussed prior to placing the order.
Cancellation of an Order
To cancel an item on back order contact our customer service department. Please include your email address within the message. If the order cannot be cancelled you will be notified.
If your product becomes defective within the first fifteen (15) days of the invoice date, you may return it for an exchange only. All non-defective returns are subject to a 25% of restocking fee. Before returning any item, you must contact our returns department within 7 days of receiving the item.
Kdm Tuners will only offer a refund on unopened items. Defective items may be returned for a same-item exchange only. In order to receive full credit of your purchase it must be returned with shipping prepaid. All items must be in “as-new” condition and in original packaging. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a 25% restocking fee, and must be completed within 30 days of the invoice date.
For all light products, please test product for factory defects prior to installation. Once attempts of installation have been made, all light products are not returnable. No cancellation, refund, or exchanges on special order items. Kdm Tuners will not be liable if you order the wrong product.
We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.
If your product has been damaged in shipment, you must document all of the damages and contact us within 1 business day of receipt. Please email us immediately at [email protected] Our customer service representatives will guide you through the process to file a damage claim with the shipping company.
Here are a few links:
After 30 days all parts are covered only by the Manufacturer Warranty. Manufacturer warranties vary and are included with your product and should be reviewed carefully for additional information.
Kdm Tuners provides a 30-day guarantee on the workmanship of products. After 30 days, any defect in the product must be addressed directly with the manufacturer. Please review the manufacturer information you receive with your new product to learn more about the manufacturer warranty. Make sure the carrier you choose to send your package requires a signature upon delivery (e.g. UPS, Federal Express, or Certified U.S. Mail) this will protect you because we cannot be held accountable for the lost or misdirected mail. Please also remember that the cost of shipping and insurance is your responsibility.